Terms and conditions

These general conditions of sale are agreed between PLANET JEWELRY – ARTIGOS DE JOALHARIA, UNIPESSOAL LDA., headquarters located at Rua Eng.º Ferreira Dias, n.º 924 - 2º andar, Sala E31, 4100-246 Porto, registered at Conservatória do Registro Comercial do Porto (Porto Commercial Registry Office), with the Registration and Identification number of Legal Entity 515 587 079, with a share capital of €5,000, Goldsmith Retail License No. T7198, and holder of the UNIKE brand, hereinafter referred to as " Planet Jewelry " and persons who purchase through the UNIKE Website - unikejewellery.com, hereinafter referred to as "User", the User being a customer who is not a trader.

Purchases made through this website are governed only by these general conditions of sale excluding any conditions previously available on the Website or by prior agreement, express and in writing.
Planet Jewelry can promptly modify provisions of its general conditions, thus the User should read them every time visiting the UNIKE website.
The purpose of these general conditions of sale is to provide and define the information required by the User and regulate all the steps necessary to place an order.

In order to place an order, the User must add items to the shopping cart, edit the quantity of items and complete the purchase through the “Pay Safely” option.

In order to place an order, the User must:

• Register on the UNIKE Website or alternatively select the option "no" in the question: "Do you want to register?" and fill in the data required to send your order.
• Log in
• Complete the requested information, including delivery and billing address, shipping, and payment methods.

The placing of the order by the User represents the full and complete acceptance of the prices and description of the products available for sale, as well as the general conditions.

Planet Jewelry respects the terms of an order as long as there is stock availability. In the event of no stock availability, Planet Jewelry will contact the customer by email or by phone to inform the new delivery period for the product. If the customer does not agree with the delivery period, he/she can choose to buy another item or be refunded the paid amount.

Orders are delivered by the carriers mentioned below or by another one contracted by Planet Jewelry.

• Home Delivery
  — Portugal — CTT Expresso
  — Peninsular Spain — CTT Expresso
  — International — DHL

• Delivery at Pick-up points
  — Continental Portugal — DPD
  — Portuguese islands and international — not available

You can verify costs and delivery times here
Products marked as having limited stock and customized products may have a different delivery time than that generally advertised on the website.

In the event of unavailability of the ordered item, Planet Jewelry will inform the customer and proceed with the refund of the paid amount within a maximum period of 15 days after becoming aware of unavailability.
Planet Jewelry cannot be held responsible in any way for any damage caused, whether directly or indirectly, due to delays in deliveries or unavailability of the ordered item.
Orders are shipped within 72 hours after payment confirmation.

To monitor an order in progress, the User can send an e-mail to info@unikejewellery.com or follow the order through the carrier's website, which will be indicated to the User.

Should you not be available to receive your order (home delivery), a note will be left at the delivery address with the indication of the relevant CTT post office where the order can be picked up. Should it not be collected within the period provided on the note, Planet Jewelry considers such act as an expression of willingness to terminate the contract, with the order being cancelled and returned to the warehouse. In this case, the client will be reimbursed for the amount paid, except for the shipping costs if they were not charged. For further information, please contact us.

In case of home delivery by DHL, a second delivery will be scheduled.

Any order contract made on the UNIKE website can be freely resolved under the terms of article 6 of Portugal Decree-Law No. 143/2001, April 26th, within a maximum period of 30 days, from the date of order reception by the consumer, the latter communicating his/her intention to the following e-mail: info@unikejewellery.com.

In case of termination, the consumer must keep the goods to be able to return them to Planet Jewelry, in due conditions of use, within 30 days from the date of order reception.

Returns for orders shipped to mainland Portugal.

User returns are free of charge and the process is quite simple.

• Access your order history in your personal account at unikejewellery.com (if you made the purchase without registering you can access the link sent in the shipping notification email).
• Access the details of the respective order, click on "return", choose the item you want to return/exchange and the reason.
• Then you must place the products to be returned, in perfect sales condition, with all accessories (including the original packaging of the brand), inside a package with the purchase document (you can reuse the shipping box), closing it and
• applying the return label on the outside of it, taking care to completely cover the previous label.
• The carrier will collect your order the next working day.
• Alternatively you can send the items to be returned by mail to the address Rua Eng.º Ferreira Dias, n.º 924 - 2º andar, Salas E31/E35/E36, 4100-246 Porto. The article must always be accompanied by the invoice and the expedition costs will be supported by the User.

Returns for orders sent outside mainland Portugal (Islands and other international territories)

Unfortunately, returns from the User for orders sent outside mainland Portugal are not currently free of charge, but we are working to make this possible in the future. To make a return:

• Access your order history in your personal account at unikejewellery.com (if you made the purchase without registering you can access the link sent in the shipping notification email).
• Access the details of the respective order, click on "return", choose the item you want to return/exchange and the reason.
• Then you must place the products to be returned, in perfect sales condition, with all accessories (including the original packaging of the brand), inside a package with the purchase document (you can reuse the shipping box).
• You must choose a carrier and send the items to the address UNIKE Jewellery | Rua Eng.º Ferreira Dias, n.º 924 - 2º andar, Salas E31, 4100-246 Porto. The item must always be accompanied by the invoice and the shipping costs will be paid by the User.

We only accept returns of items in the same condition in which they were sent.

For exchanges, the process is exactly the same as the previous terms.

Once the right of withdrawal has been exercised, Planet Jewelry will refund the price paid by the consumer.