Any order contract made on the UNIKE website can be freely resolved under the terms of article 6 of Portugal Decree-Law No. 143/2001, April 26th, within a maximum period of 30 days, from the date of order reception by the consumer, the latter communicating his/her intention to the following e-mail: info@unikejewellery.com.
In case of termination, the consumer must keep the goods to be able to return them to Planet Jewelry, in due conditions of use, within 30 days from the date of order reception.
Returns for orders shipped to mainland Portugal.
User returns are free of charge and the process is quite simple.
- Access your order history in your personal account at unikejewellery.com (if you made the purchase without registering you can access the link sent in the shipping notification email).
- Access the details of the respective order, click on "return", choose the item you want to return/exchange and the reason.
- Then you must place the products to be returned, in perfect sales condition, with all accessories (including the original packaging of the brand), inside a package with the purchase document (you can reuse the shipping box), closing it and
- applying the return label on the outside of it, taking care to completely cover the previous label.
- The carrier will collect your order the next working day.
- Alternatively you can send the items to be returned by mail to the address Rua Eng.บ Ferreira Dias, n.บ 924 - 2บ andar, Salas E31/E35/E36, 4100-246 Porto. The article must always be accompanied by the invoice and the expedition costs will be supported by the User.
Returns for orders sent outside mainland Portugal (Islands and other international territories)
Unfortunately, returns from the User for orders sent outside mainland Portugal are not currently free of charge, but we are working to make this possible in the future. To make a return:
- Access your order history in your personal account at unikejewellery.com (if you made the purchase without registering you can access the link sent in the shipping notification email).
- Access the details of the respective order, click on "return", choose the item you want to return/exchange and the reason.
- Then you must place the products to be returned, in perfect sales condition, with all accessories (including the original packaging of the brand), inside a package with the purchase document (you can reuse the shipping box).
- You must choose a carrier and send the items to the address UNIKE Jewellery | Rua Eng.บ Ferreira Dias, n.บ 924 - 2บ andar, Salas E31, 4100-246 Porto. The item must always be accompanied by the invoice and the shipping costs will be paid by the User.
We only accept returns of items in the same condition in which they were sent.
For exchanges, the process is exactly the same as the previous terms.
Once the right of withdrawal has been exercised, Planet Jewelry will refund the price paid by the consumer.